Help & faq

Once you complete your purchase, you will receive an order confirmation email at the email address you provided during checkout. This email includes your order number, a summary of the items you purchased, and your selected shipping method.

If you haven’t received the confirmation email within 10–15 minutes:

• Spam or junk folder.
  
• Make sure you entered the correct email address during checkout.
  
• Full name and payment details, and we’ll help confirm your order.

We aim to process and ship all orders within 1–3 business days after your purchase is confirmed.

Shipping Timelines:

• Usually ships within 1–3 business days.
• Pre-Orders or Customized Items: May take longer; any extended timelines will be mentioned on the product page.
• Holidays or Sale Periods: Please allow extra time during high-volume periods.

Delivery time depends on your shipping method, location, and how quickly we can process your order. Once shipped, you’ll receive a tracking link to monitor its status.

Once your package is in transit, the courier will provide the most accurate delivery estimate via the tracking link in your shipping confirmation email.

If your order hasn’t arrived within the estimated timeframe, feel free to contact our support team with your order number — we’re happy to help!

Delivery charges depend on your shipping address, order size, and the shipping method you select at checkout.

• Standard shipping is available on most orders and may be free above a minimum purchase value.
  
• Express or priority shipping
  options may be available at an additional cost.
  
• For international orders, shipping fees are calculated at checkout and may vary based on location and package weight.
  

All applicable delivery charges will be clearly shown before you complete your purchase.

If you have questions about shipping to your area, feel free to contact our support team.

Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.

If you created an account during checkout, you can also log in to your account on our website and go to the "My Orders" section to view the latest updates and tracking status.

Please allow 24–48 hours for tracking information to update after your order has been shipped.

If you haven’t received a tracking link within a few days of placing your order, feel free to reach out to our support team with your order number.

Customization options depend on the specific product. Some of our products may offer customization such as color, size, text, or design preferences, which will be clearly mentioned on the product page.

If customization is available, you’ll see the relevant options or a form to fill out before adding the item to your cart.

For special or bulk customization requests, feel free to contact our customer support team — we’ll be happy to assist you based on what's possible.

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed or shipped.

To request a cancellation:

• Email our support team with your order number
  
• Or use the contact form on our website
  

If your order has already been shipped, we won’t be able to cancel it. In that case, you may wait for the delivery and then initiate a return request as per our return policy.

We recommend acting quickly, as we aim to process and ship orders promptly.

We’re really sorry for the inconvenience. If you’ve received a damaged or defective item, please follow these steps so we can resolve it quickly:

1. Contact our customer support within 48 hours of receiving the product.
   
2. Share your order number and clear photos or videos of the damaged item and packaging.
   
3. Once we verify the issue, we’ll offer a replacement, refund, or store credit, depending on the situation and your preference.
   

Please make sure the product is unused and kept in original packaging until the issue is resolved.

We’re committed to making this right for you.

You can request a return within 7–10 days of receiving your order. Items must be unused, in original condition, and with all tags intact.

To start a return:

• Contact our support team with your order number and reason.
  
• Once approved, we’ll guide you through the return process.
  
• After we receive and inspect the item, we’ll issue a refund, exchange, or store credit.
  

Once your replacement request is approved, we aim to ship the new item within 2–4 business days.

Here’s how the process typically works:

1. You submit a replacement request with the necessary details
   
2. Our team reviews and approves the request within 1–2 business days.
   
3. Once approved, the replacement product is packed and shipped.
   
   
4. Delivery timelines depend on your location but usually follow standard shipping estimates.
   

If the item needs to be picked up or returned first, the replacement will be processed after the return is received and verified.

For the most accurate update, you’ll receive an email with tracking details once your replacement has been dispatched.

Yes, in most cases, you can exchange your item for a different product, size, or color — depending on availability.

Here’s how it works:

• Contact our support team with your order number and the details of the item you’d like in exchange.
  
• Exchanges are only accepted for items that are unused, unwashed, and returned in original condition.
  
• The exchange request must be raised within 7–10 days of receiving the original item.
  
• If the requested item is of a higher value, you will be asked to pay the difference. If it’s of lower value, the difference may be refunded or issued as store credit.

Please note: Exchanges are subject to stock availability and serviceable pin codes.

If a direct exchange isn’t possible, you may return the item and place a new order.

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can request a refund according to the guidelines below:

Refund Eligibility:

• Refunds are applicable for products that are unused, unwashed, and in original packaging.
• Items must be returned within 7–14 days (depending on policy) from the date of delivery.
• Certain items may not be eligible for a refund.
  

Refund Process:

• Once we receive and inspect your returned item, your refund will be initiated.
• Refunds are typically processed within 5–7 business days to your original payment method.
• For Cash on Delivery (COD) orders, the refund will be made via bank transfer or store credit, as per your preference.
  

If your return is approved, you’ll receive a confirmation email with refund details.

Please contact our support team if you have any questions or need help with a return.